Thomas Exchange
City Office
Telephone 020 7256 7457 map
Oxford Circus Office
Telephone 020 7637 7336 map
Tottenham Court Road Office
Telephone 020 3764 9290 map
Holborn Office
Telephone 020 3005 4840 map
Kings Cross Office
Telephone 020 3911 3811 map
Golders Green Office
Telephone 020 3909 5538 map
 
 
   
TRAVEL MONEY BUY BACK CURRENCY CARDS MONEY TRANSFERS CORPORATE ACCOUNTS Contact Us

Terms & Conditions

Disclaimer

The information on this website should not be construed as financial advice.

All information is given with the proviso that while we give an indication of today's rates, we will not be held responsible for any human or technical error that causes a wrong rate to be published.

The rates must always be confirmed by one of our dealers, prior to a sale.

Large Deals

A large deal constitutes any single amount of £3,000 and above.

For transactions totalling £3,000 and above Thomas Exchange UK Ltd will need to see your current valid Passport (or UK driving licence).

For transactions totalling £6,000 and above Thomas Exchange UK Ltd will require your current valid Passport (or UK driving licence), a recent Utility Bill issued within the last 90 days, showing your current address, as well as a reason for the purchase (i.e. Holiday money, mortgage, house purchase etc.).

In certain circumstances we may require further documentation relating to the transaction.

This information is required to enable Thomas Exchange UK Ltd to comply with the current Anti Money Laundering Regulations. All information given is held on file at our Head Office.

Thomas Exchange UK Ltd may conduct searches through credit and identity-referencing agencies, other sources of information and use scoring methods to verify a Client's identity and credit rating. A record of this process will be kept and may be used to help other companies verify the Client's identity. Information may also be passed on to financial and other organisations to prevent fraud. If you have any queries please contact Thomas Exchange UK Ltd's compliance department for further details.

Prepaid Currency Cards

Please click here for the full Terms & Conditions applicable to Prepaid Currency Cards, including limits and usage fees.

Ordering and Payment

Royal Mail Delivery

For currency orders to be dispatched by post, payment can only be made to us by Internet /Telephone banking: Account Number 25712357 Sort Code 56.00.27.

Please ensure that you use your name or the order number as a reference when making the payment. Please do not pay cash into our account as this may be subject to an extra charge.

Fast-Track / In-Store Collection

For all online orders being paid for by bank transfer or debit card, we will require one form of valid ID.

Our account details are as follows. Account Number 00274856, Sort Code 16-01-29. Payee: Thomas Exchange UK Ltd.

Delivery Address

Thomas Exchange UK Ltd will not be liable for any losses incurred due to incorrect or incomplete delivery addresses. It is the customer's responsibility to provide the correct information including the postcode. Orders may be sent to an alternative address (i.e. a work address) but this must be clearly specified in the special instruction field.

Please be advised that it is your responsibility to be available to sign and accept delivery of your order. We will not accept any liability for fraudulent acts committed by a third party.

Customers should refuse to accept any damaged packages delivered by Royal Mail.

Delivery

Orders may be collected from our office, delivered to your workplace (Central London only) or posted to your home or work address.

Postage is despatched by secure and insured Royal Mail Special Delivery and should be received before 1.00pm on the following day. The cost for this service is £10 per £2500 (or part of).

If for any reason your Royal Mail Special Delivery package does not reach you within the stated timeframe, Thomas Exchange UK Ltd will refer to the Terms & Conditions of the Royal Mail. Individual cases can take up to 30 working days before a settlement is reached.

Governing Law

All customers who enter into a deal with Thomas Exchange UK Ltd accept that English Law governs the contract.

Data Protection

For the purposes of complying with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), please note that any personal information provided to us will be used to discharge our statutory functions and regulatory obligations under GDPR and other relevant legislation and may be disclosed to third parties for these purposes. The lawful bases for processing your data that we use are "Processing is necessary for compliance with our legal obligation to which we are subject" namely The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) and "Legitimate Interests: processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that individual data subject rights are not overriding".

Please click here for our full Data Protection Policy.

The data we obtain about you will be kept for no longer than is necessary and this will not exceed ten years from the date of your transaction or the end of our business relationship.

Your data will be encrypted and stored electronically.

We will not contact you using the data you have provided for any purpose other than that relating to your currency transaction.

Complaints

Should you wish to make a complaint about the processing of your data you should contact the Information Commissioners Office by visiting ico.org.uk.

Banknotes & Travellers Cheques

Money Transfers

Corporate Accounts